Shipments and returns

Your pack shipment

Express Delivery is made from Nimes, France within 24 hours, or 48 hours maximum depending on the time zone.
Package tracking is viewable online throughout the transportation and provides proof of delivery in real time.
The items ordered will be delivered in branded Bachet packaging, a Bachet box and bag are provided with each order.
If you are not fully satisfied with the product received, you can of course return it to us. You have up to 30 days from the date of receipt of the package. You are entitled to receive a refund or exchange. A refund will be received only if the package is returned within 7 days in accordance with the law.

Who pays for the return?

Bachet covers the cost of the return within 30 days of receipt using France Express network. If you choose to return the package via an alternative courier, these fees are the responsibility of you, the customer.